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Field Service

Connected proactive field service for the digital customers

Equip your mobile workforce with the right tools to efficiently manage work orders,meet customer
expectations and reduce the operational costs.

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Achieve operational efficiency through predictive maintenance

Work Order Automation

Automate work order creation, scheduling of technicians and ensure timely fulfillment of installation and service work orders under warranty or AMCs using a cost-effective field service management solution.

Predictive Maintenance

Use predictive maintenance to lower costs and accelerate service by dispatching technicians quickly when required.

Accelerate Productivity

Keep your employees updated with the necessary information in real-time on any device to accomplish the tasks faster.

Empower field service employees with access to the right information at the right time

Mobile Solution

Arm your mobile employees with a tailored mobile app to seamlessly access work order data, schedules and actively collaborate with other employees.

Contract Management

Manage service contracts and employee contracts using efficient field service management software for quick and easy access.

Interactive Dashboards

Use advanced metrics to assess the performance of your field service operations and take necessary actions on-the-go.

Enable proactive communication between employees and customers

Automate Appointments

Provide freedom to your customers to schedule appointments and track the service activities with a dedicated customer portal.

Seamless Engagement

Share quotes, contract information, scheduling details and invoices with customers for better customer engagement.

Real-time Communication

Proactively communicate with your customers about appointment reminders, field service technician location tracking and status of the service activities.

Customized field service management solution that adapts to your employees’ needs

Information Repository

Offer a central source of information about customer preferences, knowledge articles and other useful guides for the technicians.

Instant Notifications

Stay on top of things by knowing who’s taking which action in a given time to ensure projects are completed on time as per specifications.

Reports

Generate reports instantly after completing the work orders and share with your customers onsite.

Easy Resource Scheduling with Microsoft Dynamics 365

Optimize your work order requests by key aspects like work order availability, required skills, priority, duration and more with ease.

Resources

How MS Dynamics 365 Customer Service Insights Benefits Your Business

Blog

How MS Dynamics 365 Customer Service Insights Benefits Your Business 365

Explore the array of benefits to deliver an amazing customer experience.

ShobhaGlobs_Customer_Success_Story-1024x768

Customer Success Story

Smartify 365 helped ShobhaGlobs Engineers Hub Pvt. Ltd., a technology provider in the solar energy sector, improve their customer engagement and operational efficiency.

Video

Learn how Microsoft Dynamics 365 for Field Service helps to provide enhanced customer service through easy scheduling, service, monitoring and resolution of their requests.

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