Ticket ManagementClose tickets quickly through a streamlined process that keeps your employees updated with all the information they need on the go.
Timesheet ManagementAutomate routine tasks like task allocation, tracking time, expenses and other activities using a comprehensive customer service management software to free up your employees’ time for other important activities.
Resolution TrackingUse ticket resolution insights to monitor and track efficiently and optimize your employee productivity further.
Deliver personalized service at every touchpoint
Intelligent Workload RoutingEnsure high-priority tasks receive immediate attention and above all, automatically route workloads appropriately based on the employees’ availability, skills and other factors.
360-degree Customer ViewPersonalize interactions with your customers throughout their journey using a comprehensive data-driven approach.
Multi-channel SupportStay ahead by enabling your employees to support your customers through any channel and on any device quickly using an efficient customer service management software.
Take advantage of AI-driven insights using an advanced customer service management software
Customer SatisfactionImprove customer satisfaction levels by proactively resolving issues before they impact your customers.
Customer InsightsUse built-in AI-powered interactive dashboards to understand critical insights and take the necessary action as required.
Trend AnalysisBased on the customer engagement patterns, interactions and feedback information, analyze the emerging trends to fine tune your services.
3 Reasons Why You Should Use Microsoft Dynamics 365 Customer Service Insights
Understand how businesses can benefit from the AI-driven insights.
Customer Success Story
Smartify 365 helped ShobhaGlobs Engineers Hub Pvt. Ltd., a technology provider in the solar energy sector, improve their customer engagement and operational efficiency.
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